COURSE DESCRIPTION
Looking to start a career in retail or build your existing retail skills? The Retail Pathway course provides practical training to help you develop the confidence and knowledge needed to work effectively in a retail environment.
This course is ideal for individuals entering the retail industry or current retail workers wanting to upskill and prepare for supervisory opportunities. Students will gain hands-on skills in customer service, teamwork, retail operations, stock handling and workplace safety.
On successful completion, students will receive a Statement of Attainment from selected units within SIR30216 Certificate III in Retail.
FEE-FREE* training is available for this course.
UNITS OF COMPETENCY
- SIRXCOM002 - Work effectively in a team
- SIRRINV001 - Receive and handle retail stock
- SIRXSLS001 - Sell to the retail customer
- BSBOPS304 - Deliver and monitor a service to customers
LEARNING OUTCOMES
Students will learn how to:
- Engage and assist retail customers
- Work effectively within a team
- Maintain daily store operations
- Handle and manage retail stock
- Follow workplace health and safety procedures
COURSE DELIVERY
Training is delivered face-to-face at Western Sydney Skills Hub, North Parramatta, with support from qualified industry trainers.
Learning activities include:
- Role plays
- Case studies
- Demonstrations
- Classroom activities and discussions
Assessments may include knowledge questions, projects, presentations, practical demonstrations and observations.
Course duration: 6 weeks | 2 days per week | 5-hour sessions
ENTRY REQUIREMENTS
There are no formal prerequisites; however, basic language, literacy, numeracy and digital skills are recommended.
Learner manuals are provided. Students will require access to a computer and internet for assessments and research activities.
GOVERNMENT SUBSIDY
You may be eligible for FEE-FREE* training under the Adult and Community Education (ACE) program.
*This training is funded by the NSW Government. Eligibility criteria apply.
To check your eligibility, please contact us before enrolling:
📞 02 9687 2072
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Course Value: $2,500.00